Terms of sale
Terms and Conditions of Sale (T&Cs)
Sonera
Last updated: May 10, 2026
These Terms and Conditions of Sale ("T&Cs") govern all purchases made through the Sonera online store. By placing an order on our website, you acknowledge that you have read, understood, and agreed to be bound by these Terms and Conditions.
1. Company Information
Business Name: Sonera
Legal Status: Sole Proprietorship (Micro-Enterprise)
Country of Operation: France
Customer Support Email: contactsonera@zohomail.eu
E-commerce Platform: Shopify
2. Purpose
These Terms and Conditions define the rights and obligations of both Sonera and its customers regarding the online sale of furniture and home furnishing products offered through our website.
Any order placed on the website constitutes full and unconditional acceptance of these Terms and Conditions.
3. Products
Sonera offers furniture and home furnishing products for sale.
We make every effort to ensure that product descriptions, specifications, and images accurately represent the items offered. However, slight variations in color, dimensions, materials, or finishes may occur due to manufacturing processes or differences in screen displays.
Product photographs and descriptions are provided for informational purposes only and are not contractually binding.
4. Prices
All prices displayed on the website are listed in Euros (€).
Sonera reserves the right to modify prices at any time without prior notice. The applicable price is the one displayed at the time the order is confirmed.
Any applicable shipping costs will be clearly indicated before payment.
As a French micro-enterprise, VAT may not be applicable pursuant to Article 293 B of the French General Tax Code (CGI).
5. Orders
By placing an order, the customer confirms acceptance of the prices and descriptions of the products available for purchase.
Once payment has been successfully completed, an order confirmation email will be sent automatically.
Sonera reserves the right to refuse or cancel any order in the following situations:
- Existing dispute with the customer;
- Suspected fraudulent activity;
- Incorrect or incomplete customer information;
- Exceptional product unavailability.
6. Payment
Payment is due in full at the time the order is placed.
Payments are processed securely through the payment solutions provided by Shopify.
The customer confirms that they are authorized to use the selected payment method.
7. Shipping and Delivery
Sonera ships to France and selected European countries.
Estimated delivery times range from 5 to 30 business days, depending on the destination and the shipping carrier.
Delivery times are estimates only and may be affected by exceptional circumstances such as high demand, transport disruptions, customs procedures, strikes, or other events beyond our control.
Customers are responsible for providing accurate shipping information when placing an order.
If a parcel is lost or arrives damaged, customers should contact our customer support as soon as possible at:
8. Right of Withdrawal and Returns
In accordance with applicable European consumer protection legislation governing distance selling, customers have the right to return their purchase within 30 days of receiving the product.
Returned products must:
- Be unused;
- Be in their original condition;
- Be returned in their original packaging;
- Include all accessories and components supplied with the product.
Once the returned product has been received and inspected, the refund will be issued using the original payment method within a reasonable timeframe.
Unless otherwise stated on the website, return shipping costs remain the responsibility of the customer.
To request a return, please contact:
9. Legal Warranty
All products sold by Sonera benefit from the legal warranties applicable under French law, including:
- The Legal Guarantee of Conformity;
- The Warranty Against Hidden Defects.
Customers who discover a defect are invited to contact customer support promptly.
10. Limitation of Liability
Sonera shall not be held liable for any indirect, incidental, or consequential damages resulting from the use of its products.
Sonera shall not be responsible for any failure or delay in performing its contractual obligations due to force majeure or circumstances beyond its reasonable control.
11. Personal Data
The personal information collected during the ordering process is necessary for order processing, delivery, customer service, and account management.
Sonera does not sell customers' personal data to third parties.
In accordance with the General Data Protection Regulation (GDPR), customers have the right to access, rectify, or delete their personal data.
Requests may be submitted by email to:
12. Intellectual Property
All content available on the Sonera website—including, but not limited to, text, images, graphics, logos, designs, and visual elements—is protected by intellectual property laws.
Any reproduction, distribution, or use without prior written authorization is strictly prohibited.
13. Governing Law
These Terms and Conditions are governed by and construed in accordance with the laws of France.
In the event of a dispute, the parties agree to seek an amicable resolution before initiating legal proceedings.
If no agreement can be reached, the competent French courts shall have exclusive jurisdiction.
14. Contact
For any questions, requests for information, or complaints, please contact us:
Email: contactsonera@zohomail.eu